FAQ's
General Questions
What services do you offer as a luxury travel and concierge provider?
We specialise in bespoke travel planning, private jet charters, luxury accommodations, yacht charters, lifestyle management, itinerary planning, event access and concierge services worldwide.
We curate all kinds of holidays, such as ski, beach, honeymoons, safaris, city breaks, uk staycations and much more.
We can also provide accommodation only, world class hotels and villas.
(you name it, we sort it!)
Who are your services designed for?
Our services are tailored for individuals, couples, families, and businesses seeking seamless, high-end experiences. We frequently serve high-net-worth individuals, but our focus is always on delivering exceptional, personalised experiences to anyone who values personalised luxury and exceptional service.
Can you access exclusive perks and holiday offers?
Yes! Through our extensive partnerships, and preferred partner programmes, we have access to world leading exclusive perks, offers and discounts for your luxury trips.
We post these daily on our private WhatsApp Community, which you can request to join at the bottom of this page. (Don’t worry, no one else in the community can see your details!).
What are your itinerary packages?
Our itinerary packages provide you with full end-to-end trip itineraries including, but not limited to:
- Transfers
- Private Jet Charters
- Car Hire
- Beach Clubs
- Private Chef Hire
- Yacht Charters
- Private Excursions
- Dining Reservations.
Travel Questions
Do I need to be a member to book travel through TLG?
No, membership is not required to book travel through us. Our concierge membership is a separate offering. Anyone can access our luxury travel services and it doesn’t cost you any extra. Just with the added benefit of expert planning and personalised support.
Can TLG do accommodation - only bookings?
Yes, we can absolutely book luxury accommodation only stays. Lots of our clients, for example, have points to use for fights and just want us to handle accommodation. This is something we do regularly – we have VIP connections to the world’s top hotels, meaning you get first class service.
Do you charge an additional fee when you book my travel?
No, we do not charge any additional fees for travel bookings. You are simply supporting a smaller independent business, rather than a large corporate one (ensuring a personalised experience!).
Why should I use TLG for my travel, when I can just book it myself?
Not only do we advocate for you, we have connections worldwide to ensure your trip is seamless and unforgettable. We know where actual luxury is. More benefits:
- reclaim your time (no researching!)
- insider knowledge and connections
- you access exclusive perks + VIP treatment
- personal service – I am a real person!
- destination matchmaking
- flexibility + complete protection
- peace of mind – you have someone on your side!
How is your service different from a traditional travel agency?
Unlike standard agencies, we offer a fully customised, personable, end-to-end service with access to exclusive experiences and elite global partnerships.
What destinations do you specialise in ?
We have expert knowledge and exclusive partnerships worldwide, from the Maldives, Santorini and LA to African Safaris, Amalfi Coast retreats and French château hideaways.
How does the travel process actually work?
You get in touch, we hop on a call and chat about what you’re looking for. We’ll send a proposal your way with all the information you will need to make a decision (room category, quotes, cancellation policies c.t.c).
Once you’re ready, we collect a deposit from you and book your trip!
Can you access exclusive perks and holiday offers?
Yes! Through our extensive partnerships, we have access to world leading exclusive perks, offers and discounts for your luxury trips.
We post these daily on our private WhatsApp Community. (Don’t worry, no one else in the community can see your details!).
Are my trips financially protected?
100%. TLG go above and beyond to ensure client monies are financially protected. We are members of Protected Trust Services who provide us with a private Trust Account to do so. Plus all packages are protected by supplier’s ATOL (extra peace of mind!).
Can you arrange last minute trips?
As the saying goes, the early bird gets the worm, or in our case the best hotels or villas! We are of course able to plan and secure last minute trips, utilising our global network, but remember, the earlier you book, the more options you’ll have!
Can you personalise my whole trip?
Absolutely. To us, you aren’t just another number, we take the time to get to know you personally. That way, every detail is tailored to your preferences – after your first trip, you wont even need to remind us, we already know exactly what you want to make your experience perfect.
Concierge Questions
Do you offer concierge services without booking travel?
Absolutely. We provide standalone concierge membership, details of what this includes below.
Can you arrange last minute and in demand reservations at restaurants?
Yes! Through our extensive partnerships, we secure hard to get and/or last minute tables at high end restaurants for private clients.
What does your private concierge membership include?
Depending on the tier chosen (three available), our concierge service unlocks the inaccessible, handling lifestyle management, exclusive reservations, private event and occasion planning, personal shopping, private staffing and other bespoke requests.
What makes your concierge membership unique?
Our approach combines global reach, industry relationships and most importantly, personalised attention. We get to know our private clients personally, every detail is thoughtfully curated to reflect their preferences and lifestyle. Whether for everyday convenience or one-in-a-lifetime experiences.
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