FAQ's
General Questions
What services do you offer?
We’re a private concierge and lifestyle management membership. Members come to us for everything: travel and private aviation, restaurant reservations, gifting, events, personal shopping, home management, and the requests that don’t fit in a box. (You name it, we sort it!
Who are your services designed for?
Busy individuals, couples and families who want someone they can completely trust, in their corner. We keep our client numbers deliberately small, so every member gets real, personal attention.
Can you access exclusive perks?
Yes. Through our preferred partner programmes, members get upgrades, perks and VIP treatment at the world’s best hotels. Join the Luxuria List at the bottom of this page for the occasional insider note.
What's included when you plan a trip?
Every member trip is handled end to end, including:
- Transfers
- Private Jet Charters
- Car Hire
- Beach Clubs
- Private Chef Hire
- Yacht Charters
- Private Excursions
- Dining Reservations.
Concierge Questions
Do I have to use you for travel?
Not at all, though most members find life simpler when they do. With one person handling travel alongside everything else, there’s no juggling agents, apps and hotel desks, and no repeating yourself: we already know your preferences, your diary and what’s coming up. Some members do book certain trips elsewhere, often to use their airline or hotel points, and that’s completely fine. We’ll happily pick up everything around it, from transfers to the dinner reservations once you land.
Can you arrange last minute and in demand reservations at restaurants?
Yes! Through our extensive partnerships, we secure hard to get and/or last minute tables at high end restaurants for private clients.
What does your private concierge membership include?
Membership covers lifestyle management, travel and private aviation, reservations, event and occasion planning, gifting, personal shopping, private staffing and bespoke requests. Tailored completely to the level of support you need and how you want to use it.
What makes your concierge membership unique?
It’s founder-led and deliberately small. You deal with India directly, every time, so nothing ever needs explaining twice. The result is more time back, and real peace of mind.
Members Travel Questions
Do I need to be a member to book travel through TLG?
Yes. All of our travel is planned for members as part of their ongoing service. We don’t take on one-off bookings, because the best trips come from knowing you properly.
Do you charge an additional fee when you book my travel?
No. Travel planning is included in your membership, with no booking fees on top.
How is your service different from a travel agent?
A travel agent books trips. We look after your life. Travel is one part of an ongoing membership, so we already know your preferences, think ahead for you, and handle everything in between.
How does the travel process actually work?
Just message India on WhatsApp with what you have in mind. We come back with options built around how you like to travel, and once you’re happy, we book everything and look after every detail until you’re home.
Have a question for us?